Service Commitment

The Compassus Service Commitment is an eight-point commitment to our patients and their family members and to our referral sources.

Our commitment to you

Service

Patient care and quality service are our highest priorities. Compassus will always be the leader in quality hospice care in each community we serve.

Urgency

We will initiate contact with patients/families within 2 hours of receiving a referral. Patients referred to us with required documentation, will be admitted on that same day or within 24 hours when family and/or guardians are available.

Caring

We will provide compassionate, timely and effective pain and symptom management to patients and offer support to their families, 24 hours a day.

Responsibility

We recognize the special relationship between physicians and their patients and we offer to provide those physicians regular patient status reports on any schedule they request.

Communication

Telephone calls to our staff will always be answered promptly and politely. Trained staff will respond to urgent calls made to our after-hours call service within 15 minutes, 24 hours per day.

Response

We will address patient, family, or physician questions, issues or concerns within 24 hours of the appropriate staff being notified about the issue.

Compassion

We will care for our patients and their families with the same compassion, dignity and respect we give our own families.

Feedback

We regularly survey our patients, families, facilities and physicians to ensure we are meeting our service commitment to the people, professionals and communities we serve.

Non-Discrimination

Compassus is fully compliant with Title VII of the Civil Rights Act of 1964; section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act as Amended; and the Age Discrimination Act of 1975.

Compassus does not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, disability, genetics, or any other characteristic protected by law in admission, access to treatment, or employment. Senior management will coordinate all efforts to comply with these laws and relevant regulatory requirements.