Service Commitment

We strive to maintain a culture of service excellence and have developed the Compassus Service Commitment, an eight point service commitment to our patients and their family members and to our referral sources. It is the top priority of all colleagues to fulfill the individual components of the Compassus Service Commitment.

Compassus Service Commitment

Service

Patient care and quality service are our highest priorities. Compassus will always be the leader in quality hospice care in each community we serve.

Urgency

We will initiate contact with patients/families within 2 hours of receiving a referral. Patients referred to us with required documentation, will be admitted on that same day or within 24 hours when family and/or guardians are available.

Caring

We will provide compassionate, timely and effective pain and symptom management to patients and offer support to their families, 24 hours a day.

Responsibility

We recognize the special relationship between physicians and their patients and we offer to provide those physicians regular patient status reports on any schedule they request.

Communication

Telephone calls to our staff will always be answered promptly and politely. Trained staff will respond to urgent calls made to our after-hours call service within 15 minutes, 24 hours per day.

Response

We will address patient, family, or physician questions, issues or concerns within 24 hours of the appropriate staff being notified about the issue.

Compassion

We will care for our patients and their families with the same compassion, dignity and respect we give our own families.

Feedback

We regularly survey our patients, families, facilities and physicians to ensure we are meeting our service commitment to the people, professionals and communities we serve.

Non-Discrimination

Compassus is fully compliant with Title VII of the Civil Rights Act of 1964; section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act as Amended; and the Age Discrimination Act of 1975.

Compassus does not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, disability, genetics, or any other characteristic protected by law in admission, access to treatment, or employment. Senior management will coordinate all efforts to comply with these laws and relevant regulatory requirements.

Invitation to Self-Identify

We are subject to recordkeeping and reporting requirements which require us to invite employees to voluntarily self-identify race/ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the federal government for equal opportunity enforcement purposes.

If you choose not to self-identify your race/ethnicity at this time, the federal government requires this employer to determine this information by visual survey and/or other available information. For equal employment monitoring and enforcement purposes only, all race/ethnicity information will be collected and reported in the seven categories identified below. The definitions for each category have been established by the federal government. If you choose to voluntarily self-identify, please select from the following list the race/ethnicity category with which you primarily identify:

Hispanic or Latino: a person of Cuban, Mexican, Chicano, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.

White: a person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American: a person having origins in any of the black racial groups of Africa.

Asian: a person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

Native Hawaiian or Other Pacific Islander: a person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

American Indian or Alaska Native: a person having origins in any of the original peoples of North and South America (including Central America), and who maintains tribal affiliation or community attachment.

Two or More Races: a person who primarily identifies with two or more of the above race/ethnicity categories.